CRYSTAL was the name of the person I spoke to at VA Debt Mgmt. It was the worst experience I've ever had.
She did not let my wife say more than 1 word without repeatedly cutting her off. She did not want to listen to what my wife was trying to tell her. Finally, I got on the phone after my wife was denied her request to speak to her manager. The rep's attempted to terminate the call, but I told her NO we need to get this resolved now because we had to hold for 58 minutes just to speak w/ someone.
It took me 20 mins of sifting through this rep's rudeness and down-right ugliness on the phone to get simple answers. She said "numbers do not lie" and "simple math shows only 2 payments were made" in her attempts to belittle me. I explained that may be the case, but the fact that the reason we are calling is to get the dates/amounts paid to research if a payment has yet to be applied is because her simple math is for 2 months. Which shows there are 2 additional benefit payments due to be paid.
Her math and rudeness doesn't trump the truth and the facts. I pray none of you EVER GET CRYSTAL on the phone. If you do, you're better off calling back and speaking to someone else. I am eagerly awaiting her supervisor (DAMIAN) to call.
No wonder there is so much anger towards the VA. It is not just in healthcare, this outrage is everywhere
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